Frequently asked support messages
Delisting requests does not work
You can also use the non-ajax solution – click here!
I’m still listed even if I’ve sent a delist request.
Yes. When sending a delisting request, the database is updated. However, it will take a bit longer before DNS data is synchronized.
Read more here
The deletion time is set in future!
There might be penalty time added to the current host, due to a large amount of delisting request
Read more here!
The ip address has been listed. Why?
Can I use CIDR-blocks to do lookups?
Yes. You simply type like this: 192.168.1.0/24 to request a block of max 255 ip-addresses. You can’t use /8-blocks since they are too large, the block size limit is /16.
How can I reach you?
You can reach Tornevall Networks in different ways. Here’s some: